We currently deliver to the locations available during checkout.

Available delivery services, estimated delivery times and any applicable charges will be shown before payment.

We aim to dispatch orders promptly. Orders placed after the stated cut-off time, or during weekends and bank holidays, may be processed on the next working day.

Delivery times are estimates rather than guarantees. Delays can occasionally occur because of courier disruption, severe weather, public holidays, incorrect address information or circumstances outside our reasonable control.

Please ensure that your delivery address is complete and accurate. Contact info@elixer.co.uk immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing.

If tracking shows that an order has been delivered but you cannot locate it, please check with other household members, neighbours and any nominated safe place before contacting us.

If an order arrives damaged, incomplete or incorrect, email info@elixer.co.uk as soon as possible with:

• Your order number.
• A description of the problem.
• Clear photographs of the product and packaging where applicable.

Unless otherwise agreed, goods will be delivered within 30 days of the order being accepted. If we cannot fulfil your order, you will be offered a replacement, alternative delivery arrangement or refund as appropriate.