Returns, Cancellations & Refunds
Your satisfaction is our priority. Please review our comprehensive refund policy below.
Your right to cancel
For most online purchases, you have the right to cancel your order without giving a reason within 14 days of receiving it.
To exercise this right, email info@elixer.co.uk within the 14-day cancellation period. Include your name, order number and a clear statement that you wish to cancel.
After notifying us, you must return the eligible goods within a further 14 days.
Important: Please contact us before returning anything so that we can provide the correct return address and instructions. Do not send returns to our registered office unless we specifically tell you to do so.
Unless the product is faulty, damaged or incorrect, you are normally responsible for the cost of returning it. We recommend using a tracked postal service because the returned goods remain your responsibility until received.
Sealed health products
For health and hygiene reasons, sealed products may lose their standard cancellation right once the seal has been broken.
This does not affect your rights where a product is faulty, damaged, incorrectly supplied or covered by a separate satisfaction guarantee advertised when you ordered.
Refund timing
Where the statutory cancellation right applies, we will refund the product price and the cost of our least expensive standard delivery service.
We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back.
Refunds will normally be issued within 14 days of receiving the returned goods or acceptable evidence of return. Refunds are made to the original payment method.
We may reduce a refund if the value of returned goods has been diminished through handling beyond what would reasonably be permitted when inspecting them.
Faulty, damaged or incorrect products
If your order is faulty, damaged, not as described or incorrect, contact info@elixer.co.uk with your order number and supporting photographs where possible.
We will arrange an appropriate replacement, return or refund. Your statutory rights under UK consumer law are not affected.
Money-back guarantees
If a product page or promotion includes a separate money-back or satisfaction guarantee, that guarantee operates in addition to your statutory rights.
The duration and conditions shown on the relevant product page or promotion at the time of purchase will apply. Unless stated otherwise, promotional satisfaction guarantees are limited to one claim per customer or household and require proof of purchase.